Support needed more clear navigation options
I was hoping to find everything I needed to know quite easily through the support and communication channels, but it wasn’t quite the case. When I first tried to navigate their help resources, I found the search and FAQs a little lacking in details about some specific workflows in the software. This forced me to connect with support staff telephonically, which took some time and back-and-forth to get answers. The documentation didn’t always point in the right direction, so I was essentially piecing things together on my own. I’ll give credit that when I finally got through to someone, they patiently helped me, but the fact that finding the info was such a struggle did put me off. The invoicing and payment processes went smoothly, however, which at least saved me some hassle. For others who want quick answers without waiting on calls or emails, this might be a weak spot to consider before committing. Overall, some improvement in organizing support content and quicker access to help articles would be good.