Support needed more clarity on timelines
Honestly, getting started was slower than I expected, and the waiting time to access some parts of the dashboard was a real drag. I think what really held me back was the lack of clear communication on when exactly I could expect to be fully operational. The onboarding instructions were somewhat useful but lacked detail on crucial next steps, which left me guessing. Although I did find the telephonic support improved once I was actually set up, it didn't help much during the initial stages when I had more questions. The dialer itself worked fine when I finally got it running, and the database management seemed up to scratch, but the delay before I could even use those features made me question the overall setup process. The invoicing and payment processes were hassle-free, so I can give them credit there, but I would have liked a more streamlined introduction and clearer communication from support. All in all, I was disappointed by the pace and lack of guidance early on, and that really impacted my initial experience negatively.