Support needed a lot of self-effort

Support needed a lot of self-effort

I encountered several issues during my usage and had to figure out many solutions on my own. Although the software provides some telephonic support, I often found it limited and not very proactive. There were times when I was waiting to hear back from support but ended up researching solutions or troubleshooting independently. The documentation available was somewhat helpful but not comprehensive enough to cover all my concerns. I grant that the database feature functioned as expected, which was a small relief amid other issues. Overall, the communication and support required more effort from me to manage than I had anticipated, reflecting a low level of handholding or immediate assistance.