Support ne thodi zyada help ki thi as compared to expectations
Jab mein WFHI software ke saath shuru kiya tha, mujhe laga ki onboarding ek baar ho jaane ke baad sab kuch self-service hoga aur support se zyada contact nahi karna padega. Lekin thoda different nikla experience. Setup ke dauran support kaafi actively involved tha, training clear thi par phir bhi thoda lagta tha ki ongoing assistance zyada mil rahi thi jitni initially sochi thi. Support team ne calls aur database setup mein bhohat helpful reply diya. Especially telephonic support consistent aur timely laga, lekin mujhe lagta hai ki thoda zyada proactive help chaiye thi kabhi kabhi. Payment aur invoice process bilkul theek tha, aur software updates automatic hone se kaafi convenience mili. Overall, software ka use smooth tha aur dialer achha perform karta raha. Agar mujhe phir se start karna pade, toh main support ke prepare hone ke perspective se kaafi confident rahunga. Bas minor expectations rahi ki thoda kam frequent support bhi chalega koi issue na ho toh.