2 out of 52 of 5Unverified experienceSales and pre-purchase
support ne thoda surprise kiya, expected better tha
Frankly, mujhe jo sabse jyada surprise kiya wo tha support ka response time. Jab pehli baar sign-up ka process shuru kiya toh laga ki sare questions ka jawab turant milega, par response aane me kaafi wait karni padi. Phone pe baat karne ki koshish to ki, lekin support team thodi slow lag rahi thi, matlab as compared to mera expectation. Software ka interface thik tha aur training materials clear the, bas support itna active nahi tha jitna socha tha. Invoicing aur payment process theek tha, koi badi dikkat nahi ayi wahan. Mujhe lagta hai ki agar support responsive hota toh overall experience better hota. Ye baat thodi disappointing thi because software ke features useful lag rahe the.