Mujhe laga tha ki support fast aur efficient hoga, par mera experience us se thoda different gaya. K
Mujhe laga tha ki support fast aur efficient hoga, par mera experience us se thoda different gaya. Kai baar mujhe ek hi baat baar baar explain karni padi, jo thoda frustrating tha. Waiting time bhi kabhi kabhi zyada lagta tha, especially jab mujhe urgent help chahiye thi during dialer setup. Ye lagta tha ki team thoda overwhelmed thi ya system mein coordination ki kami thi. Haan, invoices time par milti thi aur payment process clearly explained tha, jo positive raha. Automatic updates se bhi koi bade issue nahi aaye, software smoothly chalta raha. Par support ka jo repeat hona aur delay tha, usne mera patience test kiya. Jab baat training aur onboarding ki thi, to woh thik chal rahi thi, bas support ki wajah se kabhi kabhi frustration badh gaya. Aise situation mein thoda better coordination se experience improve ho sakta tha.