Support ne thoda chup chap surprise diya tha
Mujhe initially support se zyada expectations nahi thi, but ek moment aisa aya jab main soch raha tha ki problem solve nahi hogi, aur phir directly call par jo banda tha usne ekdum calmly bataya ki kya karna hai, mujhe laga yeh toh sahi hai. Baaki toh kabhi kabhi reply late aata tha toh thoda irritate karta tha, aur kai baar mujhe lagta hai ki communication zyada clear nahi thi, matlab jo main bol raha tha uska proper jawaab nahi mil raha tha. Training sessions ke dauraan kai baar software ki updates ka explanation clear nahi tha, isliye confusion bhi hua. Onboarding ke time pe system thoda slow react karta tha, lekin jab calling tools use kar raha tha toh kaafi smooth tha. Database feature mujhe thoda confusing laga, thoda aur user friendly ho sakta tha. Lekin overall, baaki sab chalta tha, aur support ne us waqt jo quick help di usne mera confidence thoda badha diya hai. Matlab free advice nahi milti yahan, par jab mila toh kaam chal gaya. Toh main bol sakta hoon ki 3 out of 5 dena theek rahega, kyunki sab kuch perfect nahi tha, kuch disappoint bhi kiya, par kuch aspects achche bhi lagen.