Support ne thoda better hona chahiye tha par kaam ho gaya
Maine WFHI ka support pehle socha tha ki thoda jaldi aur clearly milega because onboarding mein thoda confusion tha. Pehle call kiya toh lag raha tha ki mujhe baar-baar cheezein repeat karni padengi, but overall unhone mujhe patiently samjhaya. Jo training ke baad software use karna start kiya, toh jab database mein koi technical query ya dialer ka issue aya, tab support team thoda slow response de rahi thi. Matlab, expect karti thi ki itni clarity milegi pehle se, par thoda time lag gaya samajhne mein. Waise, call karte waqt toh unka software smooth chal raha tha, automatic updates bhi achhe se ho rahe the. Lekin mujhe lagta hai ki thoda aur proactive communication kar sakte the, jaise agar koi update ya problem aayegi toh pehle se batana. Phone support pe ek baar response slow mila tha, uske alawa toh sab theek tha. Invoice aur payment process bhi theek tha, koi dikkat nahi thi. Bas thoda hectic lag raha tha kabhi kabhi jab samay mila nahi toh follow-up karne ke liye. Overall, jo mujhe chahiye tha, woh hua, par thoda aur quick support se experience aur badiya ho sakta tha.