Support ne surprise kiya with continuous help
Socha tha simple se support milega, par honestly poora experience thoda alag raha. Pehle socha tha ki shayad sirf onboarding ke time hi help milegi, aur baad mein self service karna padega. Lekin training mein jab main confused tha dialer use karne ko lekar, toh support ne achhe tareeke se samjhaya, bilkul patiently. Baar baar call kiya toh bhi jab mujhe doubt hua dashboard ka use samajhne mein, toh jo response mila usne kaafi surprise kiya. Mujhe laga tha ki software use karna difficult hoga, par support team se baat karne ke baad confidence aaya ki main kar sakta hoon. Jo unique baat lagi wo yeh ki unhone simple words mein bataaya instead of technical jargon, jo maine expect nahi kiya tha. Payment process bhi smooth raha, invoices time pe aaye. Thoda sa delay initial training flow mein tha, lekin overall jo support communication raha, wo bilkul mera expect kiya hua se better raha. Matlab, jab tak main is system mein tha, mujhe lagta tha ki backup ke liye koi hai. That was really the biggest surprise for me.