Support ne surprise kiya by being unhelpful when needed
Mujhe lagta hai agar support achha nahi raha toh agle baar bhi use karna mushkil hoga. Jab maine call kiya for help with database settings, toh jitna expect kiya tha utna support nahi mila. Woh bataya gaya procedure kaam nahi kar raha tha, aur unhone koi alternate solution suggest nahi kiya. Thoda zyada time laga samjhane aur baar baar options try karne me. Automatic updates ke baad bhi kuch features theek se nahi chal rahe the, aur support us par bhi clear guidance nahi de paya. Sign-up and invoicing se related queries me bhi response delayed tha, jisne overall frustration badhaya. Itna diya ki technique related sab samjha nahi gaya during training, toh support pe depend hona pada, par woh bhi disappointing tha. Overall, surprise hui ki jab sabse jyada madad chahiye thi, tab to support itna helpful nahi tha aur ye mujhe sochne pe majboor karta hai ki agle baar bhi support useful milega ya nahi.