2 out of 52 of 5Verified customerSupport and communication
Support ne solve karne mein jyada samay liya
Mujhe lagta hai ki support ka sequence thoda better ho sakta tha, kyunki jab main problem report kar raha tha toh step-by-step guide thodi confusing thi. Unhone mujhe pehle basic cheezein samjhayi, jo mujhe already pata thi, isiliye mujhe laga ki samay waste ho raha hai. Par haan, unka response time thoda slow tha, lekin jab baat communication ki aayi toh clarity bani rahi. Main appreciate karta hoon ki unhone har baat dhyan se suni, par fir bhi solution tak pohonchne mein jyada time lag gaya. Kahi baar guidance contradictory bhi thi, isse frustration badha. Overall, process thoda inefficient tha, magar support team try kar rahi thi to help out, just thoda aur streamline karna chahiye.