Support ne solution diya, par maine zyada karna pada khud
Mera experience WFHI ke support service ke saath thoda mixed tha. Jab maine pehli baar issue raise kiya, toh telephonic support team polite thi lekin unka jawaab kabhi-kabhi clearly mere sawalon ka sidha jawab nahi deta tha. Mujhe khud apne taraf se bhi kaafi cheeze samajhni padi aur online training modules ko dhyan se dekhna pada, taki main apne setup ko sahi se manage kar saku. Onboarding ka process thoda time-consuming laga kitne steps involved the aur data inputs ko samajhna bhi zaroori tha. Lekin haan, jo tools they, jaise calling dialer aur database integration, wo achhe se kaam karte hain. Kabhi kabhi software updates ke baad thoda confusion ho jata tha, jisme support ko samjhana padta tha ki change kya hua hai. Overall outcome ke roop me, mujhe lagta hai ki service must be more proactive ho support me aur users ko jyada samjhaana chahiye. Fir bhi, zyada tar conversations successful hi rahi aur mujhe lagta hai ki main future me bhi is service ka istemal kar sakta hoon, bas thodi aur clarity chahiye hogi.