Support ne sirf call back ka time thik manage kiya, baki thoda bekar tha
Main kehna chahta hoon ki jab bhi koi dikkat aayi toh support team ka approach thoda mixed tha. Kabhi kabhi waiting time zyda lagta tha, aur unka solution bhi thoda generic sa lagta tha, jaise ki woh jaldi se issue ko rush kar rahe ho bina detail samjhe. Dialer se related problem batayi thi maine, toh unhone pehle toh promise kiya ki call back denge, aur woh commitment theyek tha ki time pe call back mila. Bas isi cheez ne mujhe thoda bharosa diya ki support team busy hone ke bawajood shayad kaam kar rahi hai. Lekin phir bhi mujhe laga ki agar woh thoda aur patient hote problems ko samajhne mein, toh shayad meri problem jaldi solve hoti. Training toh theek thi, software bhi chal raha hai, par jab technical issue aata hai toh itna time lagta hai ki thoda frustration hota hai. Mera matlab hai ki yeh call back ka time wala manage karna ek achha point tha jo support mein stand out kiya tha, baki sab thoda average tha.