1 out of 51 of 5Verified customerSupport and communication
Support ne samjha nahi, sab mushkil lagta raha
Puray support experience ke dauran mujhe laga ki explanation itni clear nahi thi jitni chahiye thi. Jab maine telephonic support ko contact kiya, toh lagta tha ki wo mujhe samajhne ki koshish nahi kar rahe. Har baar alag alag jawaab milte the, aur woh bhi incomplete. Training aur onboarding ke steps ko samjhana bhi complicated lagta raha unka. Dialer use karna tha lekin woh bhi clear instructions ke bina mushkil tha. Automatic updates se kuch fayda hua ya nahi, yeh bhi clear nahi hua. Invoicing aur payment ke baare mein koi simple explanation nahi diya gaya. Bas pura experience mujhe frustrating laga, ek taraf clarity ki kami thi aur dusri taraf lagatar confusion banta raha. Aise lagta tha jaise poora system support mein fail hua hai.