Support ne response karne me jyada time liya tha
Support team se baat karne ki jo timing thi wo pehle se jo maine use kiye the, usse kaafi lambi thi. Jab main kisi issue ko lekar contact kiya tha, toh call attend hone me wait karna pada aur fir bhi problem ka solution milne tak kaafi samay lag gaya tha. Pehle jahan software se related queries thi, unki help jyada prompt thi, par WFHI ka response thoda slow tha mujhe lagta hai. Telephonic support ki quality bhi thodi inconsistent thi, kabhi helpful laga toh kabhi basic information bhi repeat karni padti thi. Software ke updates theek the, par jab tak samasya solve nahi hoti thi, tab tak kaafi frustration hota tha. Payment aur invoice ke process me to koi problem nahi thi, wo sahi tha yeh baat main maanunga. Dialer aur database integration bhi normal laga, par jab support support ka experience itna acha na ho, toh pura system slow lagta hai. Overall, mujhe laga ki mujhe jyada time aur energy support ke wajah se waste karna pada.