Support ne response dene mein kaafi time liya tha
Mujhe pehle jo support mila tha kisi aur platform par, wo kaafi tezi se response deta tha, matlab jab bhi problem hoti thi, turant help mil jaati thi. Is baar jab main WFHI ke telephonic support se baat kar raha tha, toh pehla call lene mein itna time laga ki mera patience thoda test mein aaya. Baaki calls main aur bhi baar ka wait karke baat karna pada, jo mujhe thoda ajeeb laga kyunki mujhe lagta tha woh zyada efficient honge. Ek specific baar jab main technical issue samjha raha tha, meri baat ko samajhne mein unko zyada time laga, aur mujhe apni baat repeat repeat karni padi. Ye toh theek hai ki main dusri jagah se thoda better assistance expect kar raha tha, par lagta hai unke process mein thoda improvement chahiye. Onboarding ke baad software ke kuch functions samajhna mushkil hua, aur jab support ko call kiya toh wo jaldi solution nahi de pae. Matlab help to mili, par aise nahi jaise main soch raha tha ki milegi. Support ke liye mujhe zyada tareef nahi karni, par ye bhi hai ki unka dialer system sahi tarah kaam karta hai aur database access mein dikkat nahi hoti thi. Overall, thoda better hone ki zarurat hai support mein, warna user experience thoda compromised lagta hai jab koi emergency hoti hai.