Support ne problem solve to kiya, par delay bhi hua
Mujhe kahna padega ki overall support experience mixed raha. Jab kuch issue hua, to telephonic support ne pehle kaafi samajhdaari dikhayi aur mujhe samjhaya ki kaise software ko troubleshoot kar sakta hoon. Lekin, kai baar response thoda slow tha, especially jab complex query thi database feature ko lekar. Dialer setup mein ek glitch aaya jo automatic update ke baad thoda frustrating tha, aur support ko baar repeat karna pada. Phir bhi, unhone patience dikhaya aur aadha din mein mujhe ek workaround provide kiya jisse kaam chala paaya. Jo sign-up aur payment ka process hai, wo straightforward tha, invoices bhi timely mili. Training session ke dauraan basic onboarding smooth tha par jab advance topics aaye to thoda confusion hua. Overall, communication aur support effective the par perfect nahi. Isliye, 3 star dena chahunga kyunki helpful toh the par thoda aur efficient hote toh better lagta.