Support ne mujhe thoda confuse kar diya, sochti thi better hoga
Jab main support ko call kar rahi thi, tab mujhe laga tha ki sab kuch simple tareeke se samjha diya jayega, lekin mujhe thoda ajeeb laga ki mujhe baar baar alag alag departments mein transfer kar diya gaya. Socha tha ki ek hi call mein mera problem solve ho jayega, par end tak mujhe nahi laga ki main confident feel kar rahi hoon apne queries ke jawab ko leke. Jo baatein initially explain hui thi wo clear thi, par jab maine follow-up kiya toh thoda rushed lag raha tha sab. Training ke dauran jab support ka ek number mil gaya tha, main soch rahi thi ki ab mujhe help lena aasaan hoga, par communication thodi inconsistent lagi mujhe. Ho sakta hai ki kisi aur stage pe yeh behtar hota, par onboarding ke time pe support se ekdum se help lena thoda challenging tha. Dialer aur database issues pe bhi jab contact kiya toh quick answers nahi mil paaye, jis se thoda lag raha tha ki shayad main apne problems ko le ke confident nahi ho paungi. Overall, mujhe lagta hai communication aur support area thoda improve hone ki zaroorat hai taaki naya user frustration feel na kare. Halaanki, software ka interface acha tha, par jab tak support itna sharp nahi hoga, confident feel karna mushkil hoga.