Support ne mujhe samasya nahi solve kiya
Jab maine pehli baar support ko call kiya, toh pehle mujhe basic instructions diye gaye ki kis tarah software ka dialer setup karna hai. Yeh step mujhe samajh aaya, par jab maine apna query bataya ki software se mera database link nahi ho raha, toh mujhe ek dusre department ka number diya gaya. Wahan call karne ke baad mujhe phir se repeat karna pada apni problem. Mujhe laga ki support team steps ko logically sequence mein nahi follow kar rahi thi. Mujhe baar-baar alag alag employees se baat karni padi bina kisi proper guidance ke. Jo information maine pehle se di thi, woh dobara nahi poochi gayi. Overall, mujhe lagta hai ki communication mein gap tha aur is wajah se mera issue solve nahi hua. Project setup aur training ke baare mein jo documentation thi wo thodi saaf nahi thi, usse confusion badta tha. Lekin ek achhi baat ye thi ki system automatic updates se regularly fresh rehta tha, jisse kaam mein thoda asaani thi. Par jab tak support proper flow set nahi karega, main is product ko continue karne mein hesitate kar sakta hoon.