2 out of 52 of 5Verified purchaseSupport and communication
Support ne mujhe itna impress nahi kiya
Main pehle bhi remote software use kar chuki hoon, aur yeh support itna effective nahi laga. Jab main apni difficulties bata rahi thi, toh unhone jo jawab diye woh kuch generic the, jaise ki mere sawaalon ki puri samajh nahi li. Phone par baat karte waqt, kuch baar response delay hota tha, jiski wajah se frustration badh jati thi. Dialer aur database setup mein bhi problems aayi, par help se zyada time mera waste hua struggles karte karte. Mujhe lagta hai ki thoda zyada personalized assistance na mile toh user experience mazboot nahi rahega. Support ka wait karte hue kabhi kabhi patience tut jata hai.