2 out of 52 of 5Verified customerSupport and communication
Support ne mera expectation poora nahi kiya, thoda disappointment tha
You really need to improve on your support and communication. Main expect kar rahi thi ki jab main call karungi, jaldi aur smoothly mera issue solve ho jayega, par aisa nahi hua. Response time kaafi lamba tha, aur jab support mila bhi, toh uski guidance clear nahi thi. Training materials jo diye gaye they, woh bhi confusing the, jisse mujhe bahut baar khud hi troubleshoot karna pada. Sign-up process achcha tha, par billing aur payment ke issues clear nahi hue the mere liye. Matlab company se aisi madad ki main soch rahi thi, usme gap raha. Overall feeling yeh thi ki jitna support hona chahiye tha, utna nahi mila. Agar aap apna support system thoda upgrade karenge, toh use karna thoda better ho sakta hai users ke liye.