support ne mera confidence thoda surprise kar diya
Actually mujhe laga tha ki support se baat karke mera kaafi confidence build ho jayega wfhi ke software mein lekin baat kuch aur hi nikli. Main jab initial onboarding kar rahi thi toh sab theek lag raha tha, thoda slow response mila support se kabhi kabhi toh socha theek hai time lag raha hoga. Par jab mujhe dialer aur database features ke bare mein detailed help leni thi tab lag raha tha ki koi serious help nahi mil rahi. Mujhe jyada feel nahi hua ki wo meri problems ko samajh rahe hain ya us hisab se guide kar rahe hain. Jo automatic updates hain wo achhe hain, software thoda stable bana raha hai but communication mein clarity nahi thi. Invoicing aur payment process bhi thoda confusing tha, invoices kab aur kis tarah milenge iski clear info nahi thi mujhe. Mujhe lagta hai ki agar support zyada confident hota apne respond mein toh main bhi zyada confident feel karti software ke regarding. Call karna ya messages karna dono baar lagta tha ki main jaise bharosa nahi kar pa rahi thi unki process pe. Overall mere liye experience thoda disappointing raha aur mujhe surprise hua ki support itna weak hoga.