Support ne kabhi meri baat ko fully samjha hi nahi
WFHI ka support bilkul mera pichhla experience jaisa nahi tha. Pehle main jis company ke software ka use kar rahi thi, unka support zyada clear aur samajhne mein aasan lagta tha. Yahan support team se baat karte waqt mujhe kabhi kabhi lagta tha ki wo meri actual problem nahi samajh pa rahi. Kabhi kabhi wo galat instructions de deti thi, jis wajah se mujhe apne kaam mein rukawat aayi. Lekin yeh bhi sach hai ki training modules theek-thaak the, aur main unke software ko thoda bahut samajh paayi. Par overall, support ki wajah se mera experience kuch zyada smooth nahi raha. Dialer aur calling tools ko leke bhi mujhe kaafi baar lana-phirna karna pada kyunki unka setup thoda confusing tha, jo support ke bina aur zyada mushkil lagta. Pehle se jyadaExpectation thi ki support thoda zyada helpful hoga, par wo baat puri tarah se match nahi hui. Invoice aur payment process mein koi major dikkat nahi aayi, wo simple tha. Lekin support ke alawa bhi software ko samajhne mein thoda waqt lag gaya aur mujhe lagta hai agar support team meri baat ko dhyan se sunti, toh zyada asaani hoti kaam mein.