Support ne kaafi mehnat karayi par thoda disappointing rahi
Mujhe laga tha support team se baat karna simple hoga, lekin pehli baar jab main ne phone uthaya, toh communication utna smooth nahi tha jitna expect karti thi. Training aur onboarding ke dauraan, baar baar follow-up karni padti thi, kyunki response mein delays the. Dialer tool ke use mein kuch issues aaye jo main ne support se discuss kiye, par unka solution itna effective nahi mila. Sign-up aur payment process mein bhi clarity ki kami thi, jiski wajah se mujhe kaafi effort lagani padi samajhne ke liye ki kya karna hai agla step. Jab kabhi telephonic support available tha, tab bhi lagta tha ki unki taraf se pura dhyaan nahi diya ja raha hai, aur mein frustrated ho gayi thi kaafi baar. Overall, jitni email aur calls ki, wo sab karna exhausting tha aur kaafi disappointing bhi, kyunki jo socha tha usse alag anubhav hua.