Support ne jo expect kiya tha, usse match nahi karta
Mujhe lagta tha support thoda zyada proactive hoga, jaisa promotion mein dikhaya gaya tha. Par real mein, kai baar main call kar rahi thi toh response dhab-dhabaya mila, aur kai baar issue bada hone pe bhi solutions delay hote rahe. Communication mein transparency kaafi kam thi, matlab shaayad woh support team kitni samay lena chahun woh zaruri nahi samjhti thi. Jo main expect kar rahi thi, ki turant help mile jab dialer ya database feature mein problem aayegi, woh nahi mila. Ek achhi baat yeh hai ki basic queries pe to help mili, par jab complex problem ayi, toh support disappoint kar gaya. Overall support experience mere liye thoda frustrating raha, jo mere expectations ke bilkul oppsite tha. Isi liye main isko 2 stars deti hoon, kyunki improvement ki badi zarurat hai.