Support ne jadha madad nahi ki, time waste hua
Maine support se contact kiya tha ek issue ke liye jo dialer mein aa gaya tha, lekin responsiveness bilkul expected level ki nahi thi. Jab main problem explain karti thi, unka response ya toh delay hota tha ya unhone galat information de di jo mere kaam ko aur bhi disturb karti thi. Bahut baar repeat karna pada same baat, aur aakhir mein solution tak pahunchna bohot lamba process tha. Mujhe laga tha ki paid service joh offer ki gayi hai usmein better communication milegi, par yeh experience bilkul alag raha. Main ek baar phir se ensure karna chahungi ki jab tak unka support responsive na ho jaye aur issues jaldi solve na ho, mujhe yeh service use karne mein bohot problem hogi. Umeed thi ki payment ke baad poora satisfaction milega kahi, lekin real mein mujhe lagta hai ki main apna time aur paise waste kar rahi hoon agar is tarah delay aur incorrect responses milte rahe. Mujhe support ki urgency bilkul nahi mili jo ek achhe product mein zaroori hoti hai.