Support ne help nahi kiya mera confusion door karne mein
Main software ko use karne ke liye sign-up kiya tha, lekin billing aur payment ke terms mujhe samajh nahi aaye. Jo labels diye they, jaise ki 'pro rata charges' ya 'service fee', unka matlab clearly samajhna mushkil tha mere liye. Support ko call kiya toh unhone kaafi technical language mein baat ki jo mujhe confuse kar rahi thi. Main baar baar repeat kar rahi thi ki mujhe simple Hindi mein samjhao, par lagta tha wo mere point tak pahunch nahi rahe the. Har baar mujhe wahi sawaal repeat karna padta, aur feedback lena bhi mushkil tha. Jab tak main khud research karti, tab tak software ke kuch features samajh mein nahi aaye. Labels jab bhi change hote, mujhe lagta tha ki mujhe pata karna padega ki naye terms kya hai. Dialer aur database ke sections mein bhi mujhe lagta tha ki instructions clear nahi thi, aur support team se bhi confusion zyada badhta raha. Socha tha ki training aur onboarding mein ye sab easy hoga, par maine zyadatar cheeze khud se samajhni padti. Support se phone pe baat karna stress deta, kyunki main laga rahi thi ki mera time waste ho raha hai. Overall, software ka interface acha hai, par agar terms aur labels ko thoda simplified version mein organize kar diya jaaye toh vo behtar lagega.