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WFHI review

support ne help kiya par starting me halki confusion bhi thi

4 out of 54 of 5Unverified experienceSupport and communication

support ne help kiya par starting me halki confusion bhi thi

Jab software me ek baar dialer theek se connect nahi ho raha tha, tab support team se contact kiya main. Shuruaat me thoda wait lag gaya tha, par jab baat hui toh unhone patience se samjhaya ki kya karna hai aur alternative methods suggest kiye. Baki issues ke liye to main bas unke portal pe troubleshooting steps follow karta raha tha, thoda vague tha wo sab, bas ussi ek moment mein support ka interaction best tha. Automatic updates ke baad bhi ek feature temporarily glitch kara, toh support ne mujhe timely update diya ki fix kar rahe hain, ye communication acha laga. Lekin kabhi kabhi jo telephonic support milti thi, wo thoda generic lagti thi, jisme point-to-point help nahi milti thi. Overall, jab kuch problem aaye toh help milti hai, par kabhi kabhi patience rakhna padta communication ke dauran. Training sessions ne thoda better understanding di use karne ki, jo jab issue aaya toh useful hua, warna frustration ho sakti thi.

Pratik LimayeTelangana, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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