3 out of 53 of 5Unverified experienceSupport and communication
Support ne galti ko handle kiya, par woh expected nahi tha
Maine jab software use karna shuru kiya, toh ek issue aa gaya jiski wajah se calling tools proper kaam nahi kar rahe the. Maine turant support ko call kiya aur unhone mera ticket liya. Pehle unka approach thoda slow tha, unhone verify kiya ki saari details sahi hain. Phir training ke ek part ko repeat karne ko kaha gaya, jisse mujhe samajh aaya ki galti meri taraf se bhi ho sakti hai. Lekin unhone steps ko theek sequence mein follow kiya aur support calls ke dauraan milti hui clarity achhi thi. Payment aur invoice ke changes pe bhi ek baar baat hui, jisse mujhe problem ka root samajh mein aaya. Verdict hai, support ne sahi tariqe se cheezon ko handle kiya, par woh koi flawless experience nahi tha.