Support ne galti ko bhi dhang se handle nahi kiya
Boss, support ka jo attitude hai na wo thoda ajeeb lagta hai. Jab bhi koi problem ayi, matlab jab system kuch galat hua ya call dialer properly kaam nahi kar raha tha, toh unka response slide slow aur thoda careless tha. Phir bhi ek baar jab maine telephonic support ko phone kiya toh wo theek se baat kar rahe the aur concern ko samajhne ki koshish ki, us baat se thodi tasalli hui. But generally, jab problem aayi toh lagta tha wo thoda uninterested hain ya unka system itna strong nahi hai handle karne ke liye. Automatic updates ne kabhi kabhi issue raise kiya jo aur complicated bana diye. Database feature mein bhi kabhi kabhi data sync nahi ho raha tha jiska support ne bhi solution turant nahi diya. Overall, I feel ki jab system galat hota hai, toh support ka response thoda responsive hona chahiye, which was missing here. Mujhe lagta hai ki agar yeh fixing process thoda aur improve hota toh acha hota, otherwise go-to lag raha tha for main work.