Support ne expectations poori nahi ki, dubara sochna padega
Maine support team se baat karne ki puri koshish ki jab mujhe software ke kuch features set up karne mein dikkat hui. Call karne par response aaya, par wait karna padta raha, jo frustrate karne wala tha. Jab finally baat hui, mujhe lagta tha ki jo solution mila, wo mere problem se thoda door ka tha aur zyada madad nahi kar paaya. Communication simple aur seedha tha, par technical queries par clarity kami thi. Jo training modules they, unse bhi mujhe puri madad nahi mili, is wajah se main telephonic support pe zyada rely kar raha tha, par wo disappoint kar gaya. Main help lene ke liye ready tha, par jitna samajh tha, usmein wo support match nahi karti thi jo maine expect ki thi. Abhi soch raha hoon main future mein ya wahi setup phir se opt karun ki nahi, kyunki mera kaam delay ho raha hai. Bas yehi kahunga ki agar tumhara issue simple hai toh shayad sahi rahe, par complex cases mein thoda problem aa sakti hai.