Support Ne Expectations Ko Meet Nahi Karta Tha
Maine socha tha ki support thoda zyada fast aur clear hoga, par wo mujhe waisa laga hi nahi. Jab main kisi problem ke saath phone karti thi, toh expect karti thi ki wo turant solution denge ya kam se kam response milega. Par jyada tar support team se communication mein delay aata tha. Kuch baar toh mera issue samajhne mein unhe waqt lagta tha aur baar baar repeat karna padta tha. Jo training aur onboarding flow diya tha, uske baare mein bhi main clarity chah rahi thi, par usme bhi kuch confusions thi jisse mujhe apni taraf se kaafi kaam karna pada. Dialer aur database features bhi mere liye thoda complicated nikle, jahan main support se madad lena chahti thi, wo utni madadgar nahi thi. Overall jo communication thi, wo mere expectations ke bilkul offline thi aur mujhe lagta tha ki ye process jyada smoothly hona chahiye tha. Ab bhi main soch rahi hoon kya ye theek rahega didi.