Support ne Expectation se Thodi Alag Batayi
Jab maine WFHI ke support ke baare mein socha tha, toh maine expect kiya tha ki baat karte time zyada direct aur precise answers milenge. Par support se baat karke kuch cheezein mujhe thodi surprising lagi. Wo patience se mujhe samjha rahe the, jo accha tha, lekin kuch baar mujhe laga ki shayad mujhe apni baat do baar repeat karni padi. Shayad ye unke process ka part ho aur ho sakta hai ki ye sab customer ke liye helpful ho, par mujhe thoda lagta tha ki pehla contact zyada streamline ho sakta hai. Billing aur training ke process mein toh consistency thi, par communication mein thoda time laga. Bayad baazi se sochu toh mujhe lagta hai ki shayad main support se thoda zyada proactive expect karti thi, par phir bhi wo genuine madad dete hain. Support wale jo workflows follow karte hain, wo mere liye kabhi kabhi thoda alag laga, par overall theek tha.