2 out of 52 of 5Unverified experienceSupport and communication
Support ne expectation par poora nahi utara, thoda disappointing tha
Maine soche thi ki telephonic support bade efficient hoga aur turant solution milega, par reality mein baat karne par lagta tha ki unko samajhne mein time lag raha hai. Call karne pe response tha, par solutions vo itne impactful nahi lag rahe the mere issues ke liye. Main support ke tone aur communication ko theek samjhti hoon, par jab tak issue solve nahi hua tab tak main thodi pareshaan thi. Training ki tarah, support mein bhi mujhe thoda extra time aur patience dena pada. Jo main expect kar rahi thi was faster and more helpful, lekin slightly slow aur thoda generic answers mile. Ha, main ye to kahungi ki basic queries mein support team faida pohcha sakti hai par complex problems ke liye mujhe lagta hai ki woh utna effective nahi thi.