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WFHI review

support ne ek cheez acchi kari, baki thoda ajeeb tha

3 out of 53 of 5Unverified experienceSupport and communication

support ne ek cheez acchi kari, baki thoda ajeeb tha

Mujhe yaad hai jab ek baar software mein kuch issue aaya tha dialer ke saath, toh support ne kaafi jaldi response diya aur call ke through problem samjhakar solve bhi kar diya. Is baat par mujhe acha laga because normally aisi cheezein thoda time leti hain. Lekin dusri taraf, sign-up aur payment process mein thoda confusion raha, invoice thoda late aaya aur uske baad follow-up karni padi. Training jo thi, wo bhi kuch jagah par thodi complicated lagti thi, jaise ki database feature ka detailed use samajhna pehle thoda mushkil tha. Automatic updates thik-thak chal rahe hain, lekin kabhi-kabhi updates ke baad kuch minor glitches aa jate hain, jise dobara tune karna padta hai. Overall, mai keh sakti hoon ki support ne jab real issue aaya toh acha kaam kiya, par kuch chhoti chhoti cheezein jo day-to-day mein ajeeb hoti hain unpe thoda better handle hona chahiye. Still, main use karti rahungi.

Renuka BharadwajTripura, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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