Support ne effort toh dikhaya par as expected nahi tha
WFHI ke support ke baare mein main soch rahi thi ki wo thoda zyada responsive aur helpful honge jaise ki training mein bataya gaya tha. Maine bahut saari calls ki thi jisme operators ne achha effort dikhaya, samajhne ki koshish ki meri situation, lekin problem ka solution milne mein time laga. Kabhi kabhi lagta tha ki main khud hi zyadatar settings aur software ke dialer features ka solution dhundh rahi hoon. Automatic updates bhi thoda confusing lage mere liye, kyunki unhone kabhi kabhi functions unexpected tareeke se badal diye, jo time-consuming tha samajhne ke liye. Sign-up aur billing processes simple the, ismein koi dikkat nahi thi. Overall mujhe lagta hai ki support kaam to karta hai, par jo expectations thi uske hisaab se thoda effort zyada dalna padega users ke liye, warna frustration hota hai.