Support ne clear explain nahi kiya sab cheezein
Maine WFHI ke support team se kaafi baar baat ki, mainly calling tools aur dialer ke maslon pe. Training acchi thi aur onboarding process theek tha, but jab doubts aaye toh support se clarity utni clear nahi mili. Software ka usage easy tha aur automatic updates theek time pe aate rahe. Payment process aur invoice system simple tha, par support wale jab technical baat karte tab wo fully clear nahi kar paate the kya-chahiye aur kya nahi. Support team se maine kai baar poocha ke kya ye feature continuous rahega ya one-off hai, lekin direct jawab nahi mila. Jo explanations diye woh generally thode vague aur abbreviated lage mujhe. Database feature ke baare me bhi bas surface level par baat hui. Kya missing tha? Mujhe lagta ise aur detailed aur precise samjhaya jaana chahiye tha. Overall product barsaat raha lekin communication me ye gap raha, jo users ke liye dikkat ka sabab ho sakta hai. Bas yeh hi chhota issue aaya mujhe support ke mamle me.