Support ne call pe jo quick response diya, wahi meri confidence badhaya
Main initially soch raha tha ki support thoda slow aur formal hoga jaise aksar softwares mein hota hai, par jab maine pehli call ki toh shock laga ki kaise instantly meri problem samajh kar solution diya gaya. Onboarding process ke dauran mujhe thoda sa lage tha ki training material thoda generic hai, par support ke interaction ne wo gap kaafi had tak bhar diya. Jo mujhe chahiye tha wo tha ek aisa guide jo mera technical doubt door kare, aur woh mila mujhe telephonic support ke thru. Phir bhi, kabhi-kabhi lagta hai ki database integration pe thoda aur personalized guidance mil sakta tha. Payment aur invoicing system standardized tha, jisme zyada confusion nahi hui, jo mujhe laga tha shayad complex hoga. Overall, main kaafi confident ho gaya tha end mein ki software ko kaise use karna hai, bas thoda aur practice karna padega. Toh support jis tarah organize kiya hai, usse main 4 star hi dunga, full 5 nahi kyunki chhoti si jagah pe thoda weakness lagi mujhe.