Support ne bohot effort lagaya, par expect kam mila
Jab maine WFHI se support mangi, toh laga ki woh asani se mera problem samjhenge aur jaldi help karenge. Lekin poora process thoda lamba aur thakai dene wala tha. Ek baar ek particular issue tha dialer ke upar, jiska solution ke liye mujhe kaafi baar call karna pada aur follow-ups bhi lene pade. Training session mein bataya gaya tha ki support quick hoga, par real mein communication kafi inconsistent rahi. Ek baar joh telephonic help mili thi, woh theek thi aur unhone ache se baat ki, par baaki ke cases mein clarity nahi thi. Database integration ke time pe bhi kaafi confusion hui, jisme samadhan dhoondhna apne aap ek challenge ban gaya. Overall, software sahi tha, lekin support process unke promise se kaafi slow aur frustrating laga mujhe.