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WFHI review

Support ne bataya, par baar baar samjhana pada

3 out of 53 of 5Verified customerSupport and communication

Support ne bataya, par baar baar samjhana pada

Dekha jaye toh support thoda helpful tha, par bahut time bhi lagta tha problem ko samajhne me. Jab bhi software me koi issue hota, mujhe baar baar explain karna padta tha ki kaha dikkat aa rahi hai. Dialer ya database me kuch bhi gadbad ho toh lagta ki ye process lamba chalega. Automatic updates ne kuch baar problem badha diya, fir contact karna pada support ko. Invoice ke bare me poocha toh wo route samjhaya gaya, par patience chahiye tha tabhi chal paata. Sign-up aur payment me bhi clarity bharpoor nahi thi, mujhe lagta hai ye sab thoda aur streamline ho sakta tha. Mujhe thoda frustration hua kyunki har baar same baat dubara samjhani parti thi, jo ki time waste hai. Par haan, end me solution milta tha, bas effort zyada lagta hai aur wo fatigue create karta hai. Overall, support ne madad ki, but process thoda less efficient hai aur dialogue se jyada thodi aur clarity chahiye.

Vineet DesaiTripura, IndiaExperience: Published:
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