Support ne bahut mehnat lagayi, par phir bhi expectation se door tha
Maine socha tha ki jab main support ko call karungi, toh woh mera poora issue easily samjhenge aur turant hal nikalenge. Lekin reality bilkul alag thi. Pehle toh mujhe apni baat baar-baar repeat karni parti thi, har baar naye bande ko samanjhana padta tha. Dialer problem thi mere paas, uske liye support line pe calls lagata raha, lekin solution dhundne mein bahut time gaya. Dialer ke functions itne clearly explained nahi the onboarding mein, isliye jab dikkat ayi toh main confused ho gayi ki kya karun. Database integration ko lekar bhi queries bheji thi, par responses complicated lage aur mujhe lagta hai ki mujhe khud sab log samjhana padha support ko. Payment aur invoicing mein thoda clarity nahi thi, toh unme bhi explanation ke liye call kiya tha. Yeh process mere liye mentally thoda draining raha, kyunki maine expect kiya tha thoda jyada streamlined aur intuitive help milegi. Phir bhi main sochti hoon ki training achhi thi, bas support experience itna smooth nahi tha jitna main expect kar rahi thi.