Support ne alag touch diya, baki sab toh usual tha yaar
Dost, sach bolu toh WFHI ki support experience thoda different tha mera pehle ki tulna mein. Baaki jo services maine use ki hain, wo thoda slow aur canned responses deti thi, par yahan to relatively log kaafi quick aur samajhdari se baat karte hain. Telephonic support ka jo vibe mila, wo thoda zyada conversational tha matlab karo to jaise hum dost ho aur baatein kar rahe ho, jo mujhe kaafi pasand aaya. Lekin software ke kuch problem the jo thik nahi hue turant, wo thodi disappoint karne wali baat thi. Training ka jo material mila tha, wo thoda straightforward tha par pura use karne mein clarity thi. Calling tools ka layout thoda cumbersome tha mere liye, jisme kabhi kabhi dialer se call connect karne mein time lagta tha. Database feature mein syncing ka issue aya jo pehli baar kaafi time waste kar gaya. Payment and invoice process mein koi khaas dikkate nahi aayi. To overall dekha jaye toh support ka personal touch standout raha mere liye, baki software mein highs and lows dono the, jisse lagta hai improvement zyada needed hai.