Support ne achha aur bura dono dikhaya
Toh yaar, shuruat mein support thoda confusing laga. Jab main unse samasya bataya, toh reply sometimes clear hota tha, par kai baar lagta tha ki woh mere point ko sahi se nahi samajh rahe. Training mein bhi, kuch baatein achhi tarah explain ki gayi thi, lekin jab database feature ke bare mein poocha, toh mujhe laga ki wo documents itne clear nahi the. Dialer ki baat karu toh, woh software mein thik tha, par jab kuch glitches aayi, toh support ne hold pe rakh kar jyada time le liya solve karne mein. Ye main baat hai jo repeat hui, matlab ki wo repeating steps samajhane ki koshish kar rahe the, par main ussi cheez pe wapas aata tha, kyunki thoda unclear tha. Invoice aur payment process mein koi dikkat nahi aayi, wo theek-thak smooth tha. Overall, support ki baat karu toh thodi frustration hui aur clarity ki kami mehsoos hui, par ye bhi theek tha ki unka basic response time accha tha. Matlab, jahan performance thodi weak lagi, wahan main ek point unko credit dunga ki kam se kam effort toh kiya.