Support nahi tha waise jaisa expect karti thi
Mujhe laga tha ki support team rozana ke kaam mein zyada helpful hogi, lekin wo experience mere liye thoda alag raha. Jab initial onboarding ke dauraan unhone achhe se assist kiya toh lag raha tha ki sab theek hoga, par jaise hi main daily basis par software use karne lagi, support waise responsive nahi rahi. Kabhi jab dialer se sambandhit issue aya tab unka response time kaafi slow tha. Kabhi kabhi call lagane mein problem hoti thi aur database feature mein bhi kuch glitches dikhayi dete the, jise report karne par bhi turant resolve nahi kiya gaya. Mujhe laga tha aur professional madad milegi jo rozana kaam ko asaan banaye, par aise nahi hua. Sach batau toh, main ye expect karti thi ki communication thoda proactive hoga aur mujhe unnecessary wait nahi karni padegi. Documentation theek thi par daily use mein jo problems aayi un par timely support dena zaroori tha. Yeh discrepancy mujhe thodi disappointing lagi kyunki initial promises alag the. Software ke functioning mein thoda lag tha par pehla support experience kaafi acha tha, isliye poori tarah se negative kehna bhi sahi nahi rahega. Bas yeh chahti thi ki rozana basis par support waise milta jaisa sign-up ke baad bataya gaya tha.