Support mostly self-managed, some help was there
My experience with the support and communication has been somewhat mixed. On one hand, there was a fair amount of documentation and training material that helped me quite a bit in figuring out the software and database functionality on my own. This was useful when quick answers were needed. On the other hand, when I did reach out to telephonic support, responses were sometimes delayed or not as clear as I'd hoped, which made some troubleshooting longer than necessary. The dialer tool worked well overall, but understanding some features took time in the absence of immediate help. The sign-up and payment process were straightforward, but a few details about invoicing were unclear at first which I had to clarify by myself. Overall, while I managed to get going mostly independently, better real-time support would have made the experience smoother.