Support mostly responsive but missing some quick follow-ups
When I reached out to the support team with a few questions about using the calling tools and the dialer, I found that they were generally responsive. I got answers within a reasonable timeframe that helped me keep moving forward, which was important. However, there were moments when I felt the communication lacked a bit of proactive follow-up; sometimes I had to nudge them for updates or clarifications rather than them reaching out first. The support did do the job I needed, but it didn’t always feel very polished or seamless. For example, when I asked about the automatic updates and how they would impact my workflow, the initial guidance was good but a later detail I needed wasn’t shared unless I asked explicitly. Still, I appreciate that calling support was available and polite. The invoicing and sign-up processes also went calmly, with nothing complex or off-track requiring support. Overall, support was functional and got things done, just not as seamlessly proactive as I'd hoped.