Support mostly reliable, with room to improve
I've been using the WFHI software for a few weeks now, and the daily support experience has mostly been positive. Whenever I encountered small technical glitches in the dialer or database features, calling the telephonic support provided prompt responses that helped me move on quickly. However, occasionally the representative took a bit longer to understand my issue fully, which stretched the resolution time more than I wished. Still, the automatic updates to the software ran smoothly without any unexpected breaks in workflow. For day-to-day operations, the communication felt reliable but left me wishing for slightly more consistency in the priority assistance. Overall, the support team does a solid job helping with common problems while I continue adjusting to the onboarding nuances.