Support mostly one-off but setup stood out
In thinking about the support structure, what stands out to me is that most of the setup help felt like a one-off thing. The telephonic support during onboarding was quite helpful and seemed designed to get me past the initial hurdles quickly, but after that, ongoing assistance felt minimal. I’m not sure if that’s because the software mostly runs on its own post-setup or if continuous help is just harder to get. The training was helpful but left me wondering about how updates might affect things in the long term. There was one moment during invoicing support that really stuck with me—it was surprisingly personalized and clear. Beyond that, though, the setup was the main phase where support made a difference. The rest of the experience has mostly been independent, which I don’t mind, but it makes me question how easy it would be to get help if new issues arose later.