Support mostly missed the mark completely
I had quite high expectations about the telephonic support and the communication based on their initial description, but the experience did not match what I was hoping for at all. Over time, I realized that the support was often delayed and the advice given seemed generic rather than tailored to my specific issues. It was surprising how little proactive communication I got when I faced difficulty using the dialer and database features. The training resources seemed inadequate to me in solving real workflow problems, which compounded my frustration further. I had imagined a more responsive and helpful system, but ended up feeling left to figure things out on my own more often than expected. This experience dampened my confidence in the software and the support mechanisms promised initially. I think clearer and more timely support would be essential for better user satisfaction.