4 out of 54 of 5Verified purchaseSupport and communication
Support mostly met expectations but some follow-up was missing
Reflecting on my experience with WFHI’s support, I found that overall, the telephonic assistance matched what I had expected before enrolling. The staff was polite and fairly knowledgeable, helping me navigate the dialer and database setup without too much trouble. However, one thing I noticed was that after the initial call, I didn’t receive any follow-up or additional resources as promised. This absence was noticeable because a follow-up could have clarified some lingering doubts about the automatic updates and invoicing process. Nonetheless, the primary support sessions were useful and generally effective, even if a bit more proactive communication would have enhanced the experience.